Zero Tolerance Policy
Stanley House Vets operates a zero tolerance policy with regard to violence, abuse and demanding behaviour.
This practice will NOT tolerate unacceptable behaviour e.g. clients swearing at staff, shouting or being aggressive, bullying, racism and being demanding.
The practice has the right to remove violent clients with immediate effect in order to safeguard practice staff, clients and animals.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.
In this situation, we will notify the client in writing of their removal from the practice and record it in the clients animal records stating the fact of the removal and the circumstances leading to it.
When you have downloaded PetsApp you will be able to
- Text chat to the team
- Book appointments
- Request repeat prescriptions
- Make a payment
- Make an enquiry
- Check how your pet is doing whilst they stay with us
- Request a video consult with a vet
All you need to do is download the app and get in touch
(Please note this is not currently available to access our emergency service. In the event of an emergency please call 01282 863892)
Quality veterinary care at the heart of everything we do.
As a client of Stanley House Veterinary Surgeons you will have access to our excellent 24 hour emergency service, 365 days of the year. Our emergency service is run ‘in-house’ by our own vets so that you will always be seen by a familiar face and at our practice premises.