Appointment Guide
Please ensure that you allow extra time for travel as our practice locations can get quite busy and parking can be difficult during peak times.
We kindly ask that you arrive 5 minutes before your allocated appointment time.
If for any reason you can no longer attend your appointment, please phone the practice to let us know. We do require at least 24 hour’s notice for cancellations.
In the event we are not notified that you will not be attending, this may incur a missed appointment fee. We understand that in some circumstances this cannot be helped but please ensure you try your best to keep us informed.
If you feel you may be late for an appointment please phone reception and let us know as soon as you can, please bear in mind that if you are late this may be taken off your consultation time, this is so the vet can see the next client on time.
Late Policy
We respect occasionally it is inevitable that clients will be late. However due to the amount of disruption it causes the vets, we would like to minimise clients arriving late for their appointments as much as we possibly can.
Please note clients who do arrive late depending on how late they are and other circumstances:
· May be able to wait until a vet is free but we can not put a time limit on this as our vets are generally fully booked.
· May not be seen and need to rebook their appointment.
· May mean you have less time with the vet to discuss your concerns.
We respectfully request:
· Clients aim to arrive at least 5 minutes before their appointment so our receptionist can get them booked in and check their details.
· Please consider the heavy traffic around our surgeries and give a little extra time to get through the traffic and find a parking space.
Please note:
· We do record when clients are late and repeated lates may lead to you being unable to book further appointments with Stanley House.
· Please consider our vets are normally fully booked. If you arrive late for an appointment, if we were to fit you in, it may mean other clients who were on time having to wait to see the vet.
· We do everything possible not to keep clients waiting though occasionally appointments can run a little late. It could be because of an emergency arriving which we do need to prioritise. If a client has unexpected upsetting news, this too can take longer for the vets to discuss / treat their pets.
All vet appointments are chargeable and Small Animal Terms of service are ‘payment at the time of treatment’
Thank you for your continued support.
Updated 15th January 2025