Please ensure that you allow extra time for travel as our practice locations can get quite busy and parking can be difficult during peak times.

We kindly ask that you arrive 5 minutes before your allocated appointment time. 

If for any reason you can no longer attend your appointment, please phone the practice to let us know. We do require at least 24 hour’s notice for cancellations.

In the event we are not notified that you will not be attending, this may incur a missed appointment fee. We understand that in some circumstances this cannot be helped but please ensure you try your best to keep us informed.

If you feel you may be late for an appointment please phone reception and let us know as soon as you can, please bear in mind that if you are late this may be taken off your consultation time, this is so the vet can see the next client on time.

Our priority is keeping all our lovely clients and staff safe whilst providing you and your pets with our services.

Thank you for your continued support.

Updated 17th November 2023